Digital strategist, change agent, Jive specialist, blogger, podcaster and conference speaker.

Jive Salesforce Case Management Connector

A new video from Jive Software:

Billy Volpone takes us through the soon-to-ship Jive Salesforce Case Management connector, and explains how it could be used to enable enhanced customer support through an external community:

By connecting your Jive-x community with Jive’s Salesforce Case Management Connector you will be able to:

  • Increase case deflection with automated promotion of relevant content and articles to the user
  • Provide transparency to your customer with a seamless case dashboard within your Jive-x community to keep track of filed cases
  • Decrease support costs by providing support agents with an uninterrupted workflow by allowing them to manage cases directly manage cases in SFDC

Looking for online community software to build brand mindshare, fuel sales or provide online support? Jive-x Customer Communities do it all, activating and accelerating every step of the customer journey, from discovery and product research to purchasing, support and advocacy. It turns visitors into prospects, prospects into customers and customers into champions – who convert more prospects. It’s quick and cost-effective via the cloud, and it’s helped many of the world’s top companies attract, win and retain customers like never before. Jive-x is great for partner communities, too, driving and improving every stage of the partner lifecycle from onboarding to enablement and collaboration. Whether you’re selling, distributing or innovating, your Jive-x partner community is a one-stop-shop for partner training materials, product documentation, reseller tools, developer resources, interactive groups and private collaboration spaces.

You can learn how the Salesforce Case Management Connector helps create a seamless customer support experience within a Jive-x customer community at It is be released before the end of 2016.

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