Akamai launches Jive-powered customer community
Jive Software today announced that Akamai Technologies (the leading provider of cloud services for helping enterprises provide secure, high-performing user experiences on any device, anywhere), has launched a new Akamai Community built on the JiveX external community solution.
This self-service platform is intended to accelerate innovation across Akamai’s extensive global ecosystem, including thousands of customers, partners, developers and employees. The community enables them to share best practices, collaborate online and exchange ideas more quickly and efficiently.
The new JiveX community lets Akamai’s customers and partners assist each other in real time through discussions, questions and answers, documents, blogs, ideas and polls. In addition, it allows members to follow specific people, places or content, and participate in interest groups with other like-minded individuals on topics such as the financial services industry or women in technology. The community also provides secure, private groups for customers and partners to collaborate with their account teams, offer feedback on ideas that can influence the direction of the Akamai platform, and track the progress of specific requests. Beginning early next year, guests will be able to register for the Akamai Community and collaborate in all public spaces.
JiveX is an out-of-the-box, cloud-powered external community solution that lets companies connect, communicate and collaborate with their customers and partners providing best-in-class experiences that drive brand affinity and repeat business. Jive has helped businesses around the world increase customer satisfaction, reduce content creation costs, and improve call deflection rates.